FAQ

ART FACE FAQs

Account & Login

Q: How do I create an account on ART FACE?

A: To create an account on ART FACE, click on "Sign Up" at the top right corner of the page, fill in the required information, and click "Create Account".

Q: How do I log in to my ART FACE account?

A: To log in to your ART FACE account, click on "Log In" at the top right corner of the page, enter your email address and password, and click "Log In".

Ordering & Payment

Q: How do I place an order on ART FACE?

A: To place an order on ART FACE, browse through our categories, select the product you want to buy, click "Buy Now", and follow the checkout process.

Q: What payment methods are available on ART FACE?

A: We accept various payment methods including cash on delivery, credit/debit card payments, and mobile payments such as bKash and Rocket.

Q: Is it safe to use my credit/debit card on ART FACE?

A: Yes, it is safe to use your credit/debit card on ART FACE. We use SSL encryption to ensure that your payment information is secure.

Delivery

Q: How long does it take to deliver my order?

A: Our delivery time varies depending on your location. For Dhaka, it usually takes 1-2 working days, and for outside Dhaka, it takes 2-5 working days.

Q: Can I track my order?

A: Yes, you can track your order by logging in to your ART FACE account, going to "My Orders", and clicking on "Track Order".

Returns & Refunds

Q: Can I return a product if I don't like it?

A: Yes, you can return a product within 7 days of delivery if you don't like it. Please see our return policy for more details.

Q: How do I initiate a return?

A: To initiate a return, go to "My Orders", click on the order you want to return, and follow the return process.

Product &Quality

Q: Are the products on ART FACE genuine?

A: Yes, all products on ART FACE are genuine and sourced from authorized dealers or manufacturers.

Q: What if I receive a damaged or defective product?

A: If you receive a damaged or defective product, please contact our customer service team and we will assist you with a replacement or refund.